return policy

Return Policy

  • You can initiate a return for unused items within 30 days of delivery for a full refund.
  • Original shipping charges are not refunded unless the item is defective or incorrect item was shipped and was an error by the company.
  • You must return items in unused condition with all original materials that were included.
  • If you ordered your item through Amazon or another third party website, please follow their instructions for returning your product.

LOOK UP YOUR ORDER HERE to create a return and print a return label. Please note that the cost of the return label will be deducted from your refund for all standard returns.

All returns require a RMA#. Please contact RETURNS at tlc@theallincase.com to obtain a RMA# and return instructions.

Exchanges

You can request an even exchange for new and unopened items within 30 days of delivery. The item you are returning must be in unused condition with all original materials included. We must receive the original item back before the exchange will be sent out. Please note that a shipping & handling fee will be charged to the payment on file.

All exchanges require a RMA#. Please contact EXCHANGES at tlc@theallincase.com to obtain a RMA# and complete exchange instructions.